EBOOK:
In today's comms world, and especially with regard to hybrid working, a communications identity has now become a unified calling and collaboration endpoint, one which is part of a suite of business services spanning voice, security and network-as-a-service solutions to power the mobile workforce.
WHITE PAPER:
This case study take an in-depth look at how one manufacturing company was able to enhance their Microsoft Lync and SharePoint solutions to improve user experience and cut travel costs.
EGUIDE:
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
WHITE PAPER:
This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.
DATA SHEET:
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO provides the vehicle for this.
EGUIDE:
This expert guide from SearchHealthITExchange.com examines the advantages of speech recognition and how it can aid the patients. Read on to find out more.
WHITE PAPER:
Access this resource for insight into creating an effective communications infrastructure today, facing challenges such as maintaining service quality, managing data security, and protecting employee privacy.
CASE STUDY:
This exclusive case study discusses how a multi-location auction company utilized an SIP solution that enabled them to capitalize on their investments in data and voice communications and maximize the performance of their IP.